MWNo legal threats or advice
We do not make threats of legal action, credit reporting, or any consequence that we do not have the standing and intention to carry out. We do not provide legal advice.
How we work
The rules are part of the service.
Commercial receivables involve information, relationships, and money that belongs to someone else. The point of the process is not simply to make contact. It is to make the contact without creating a second problem.
Start with an aging reviewWhat we do not do
We keep the line clear.
No third-party pressure
We contact the commercial account, its principals, and authorized representatives. We do not contact customers, suppliers, or uninvolved people to create pressure.
No misrepresentation
We do not misstate the character, amount, or status of an account, or our identity and authority.
No private information traded
Payment history and creditworthiness learned through one client's file are not used for another client's benefit.
The operating record
Visible to the client, contained everywhere else.
01
Discretion
Information about a client, its customers, and its accounts is held in confidence and used only to perform the agreed work. MW does not identify a client as a client or use a client as a reference without prior written consent.
02
Conflicts disclosed
Before accepting an account against a party MW currently represents as a client, we disclose the relationship to both parties and obtain written consent. If either party withholds consent, the account is declined.
03
Disputes returned
If a commercial account raises a bona fide dispute about validity, amount, or quality, collection activity stops. The file is returned with a written summary so the client can address the underlying issue.
04
Calendar awareness
Follow-up cadence is planned around the community calendar. The aim is a professional process that stays aware of the setting in which it operates.
Funds and escalation
Your money is kept separate. Your decision remains yours.
Amounts MW collects for a client are deposited into a segregated client trust account, separate from operating funds. A remittance sends the client's share net of earned fees and approved costs, together with a statement showing collection, fees, costs, and the running balance. The remittance schedule is agreed in the engagement letter.
If formal adjudication becomes necessary, MW reports the options: referral to a beis din for arbitration, referral to counsel, or file closure. The client decides. If the client chooses beis din, the client executes the arbitration agreement and is responsible for its fees; MW can assemble and deliver the documentary record. If the client chooses counsel, the client engages counsel directly.